Procedure

  • Representation should be in writing duly signed by the complainant with his name and address.
  • Representation should be supported with affidavit.
  • True copy of order of Forum and original complaint made before Forum should be attached. Enclosed documents should be certified copies of the original documents.
  • The representation before Ombudsman should be submitted within 30 days from the date of order of Forum.
  • Copy of representation should be submitted at the office of Ombudsman. Copy of representation should be submitted to all respondents.
  • If the complainant is required to pay any amount according to the order of Forum, one-third of such amount should be deposited by complainant and proofs should be attached along with the representation
  • The matter should not be pending before the competent Forum or any other court, tribunal, arbitrator or any other authority
  • The Representation does not fall under sections 126, 127, 135 to 139, 152 and 161 of the Act
  • The Ombudsman may reject the Representation at any stage if it appears to him that the Representation is:
  • (1). frivolous, vexatious, malafide;
  • (2). without any sufficient cause;
  • (3). there is no prima facie loss or damage or inconvenience caused to the Complainant; or
  • (4).complicated in nature such that the Representation requires consideration of elaborate documentary and oral evidence and the proceedings before the Ombudsman are not appropriate for adjudication of such Representations.
  • Representation may be submitted in English or Gujarati language.