To receive Representations, consider such Representations and facilitate settlement by agreement, through conciliation and mediation between the Licensee and Complainant, and pass an order in accordance with these Regulations where such conciliation is not reached.
On receipt of information from the Forum regarding non-compliance of the Forum’s order by Distribution Licensee, the Ombudsman shall initiate proceedings for implementation of Forum’s order by the Licensee.
The Ombudsman shall in the first instance act as counsellor and mediator in matters which are the subject matter of the Representation.
Order No. 2 of 2022:
Matter:
In the matter of jurisdiction of two benches of Electricity Ombudsman
